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@fitbit @FitbitSupport @FitbitUK are you aware that the app won’t save food that I log? It looks like it’s saved th… https://t.co/lYk6hwYxUZ

location_on

UK

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@TheBlueId1 Thanks for reaching out. We don't have news to share at this time. However, we encourage you to vote fo… https://t.co/gxI8BSJSdJ

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@aaronsidwell Thanks for reaching out! We’d like to take a closer look. Could you please DM us with your Fitbit acc… https://t.co/KctyyY9t58

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@jonschuppe Thanks for trying the tips! We’d like to take a closer look. Could you please verify your Fitbit accoun… https://t.co/Q3aypmAHFH

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@James_Allen1985 We appreciate the feedback! Rest assured that we're always working to improve our products and ser… https://t.co/l1vnZcABwY

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@nillywilly11 Thanks for reaching out, Sinead. Can you share us the model of the mobile device/computer you're usin… https://t.co/JbKCPC5gyP

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@luckylu13 Thanks for reaching out. Can you please send us a DM with your Fitbit account email address so we can fu… https://t.co/5U5cRAlCMx

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@MacHarvey__ Appreciate the swift response. This is a known issue and we're preparing to roll out an update tomorro… https://t.co/82pWRgaqRk

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@FitbitSupport Thanks so much for your help!! Replacement is on the way! Made my day 🙌🏻😃😃😃

location_on

Pembrokeshire

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@paulfoley71 Hi Paul and thanks for your message! In order to help you could you explain the exact issue you are cu… https://t.co/FV1i3Lt68t

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@FitbitSupport Thanks I did vote @Spotify and hopefully something gets going between the two of you

location_on

Amsterdam, NL

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@krakout We appreciate that you've reached out to us. Our team has sent a response through DM. Kindly check on this… https://t.co/7ESYgpIGay

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@_MarianneHoward Hi there. We've replied to your DM. Please check your inbox. Thanks!

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@Satty7 Thanks for checking in. We are preparing to roll out an update today to solve the problem. We appreciate yo… https://t.co/lRHuKbjJTT

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@Marie03560731 Thanks for reaching out! Just to confirm, have you tried to find you Fitbit using these tips:… https://t.co/XKBCZweMzh

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@marnell_small Thanks for trying a fix prior on contacting us. Just to confirm, are these the restart steps you tri… https://t.co/ZdN8ZWu5K4

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@FitbitSupport Thanks for getting back to me.

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@FitbitSupport Thanks!!!!

location_on

Wherever My Dreams Take Me

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@jodynneclare Thanks for getting back to us! This is a known issue and our site team is working to correct it. We a… https://t.co/1gklXgdxrN

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@FitbitSupport It's an iPhone 5S - I installed the latest update last night, it was fine before that. Trying to add… https://t.co/YV0Q2WeuEZ

location_on

Oxford, England

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@FitbitSupport can you let me know why my app hasn't sync'd since yesterday and my clock is half an hour behind? Thanks!

location_on

York

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@FitbitSupport Do you still not support the Samsung Galaxy S9 / S9+?

location_on

Scotland

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@paulfoley71 1/2 Thanks for that information, Paul! We are aware of the issue that is causing food logging irregula… https://t.co/guZhc9EBqn

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@BinqBCFC 1/2 We're here to help, Tom. We have your information on file and confirmed that your watch is currently… https://t.co/HEvLlnmCiS

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@jodynneclare We're here to help. May we know what is the model of your phone you're using? Hear from you soon!

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@WendyScottish You're most welcome! If you need anything else, were always just a tweet away.

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@TheKyleMurray Thanks for getting back to us. Can we confirm if you're referring to the calorie count displayed on… https://t.co/WjcXVXkMr1

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@FitbitSupport Thanks how is update announced?

location_on

London, England

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@paulfoley71 We're here to help, Paul! May we know what is the model of your phone you're using? Hear from you soon!

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@FitbitSupport Thanks

location_on

Scotland 🏴󠁧󠁢󠁳󠁣󠁴󠁿

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@FitbitSupport Thank you. DM received and I’m responding. :)

location_on

Area 47, PA

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@FitbitSupport Cheers 👍🏻

location_on

London, England

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@nillywilly11 Appreciate the update. Remember to keep your app up to date and after updating, try your food log fea… https://t.co/oDXwocDIOo

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@FitbitSupport Thank you :)

location_on

essex

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@cdhughes2 Thanks for sharing your info! Here's the case created for you #25793363. We have brought it to our team'… https://t.co/sW2TVnGDsS

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@FitbitSupport iPhone device, I just saw your post that an update will be issued today. Hopefully that will sort the issues

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@FitbitSupport Thanks. Turns out it’s a known and ongoing - food details being logged incorrectly or not at all si… https://t.co/ji1WL6NCI0

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@paulfoley71 Thanks for replying, Paul! In fact, you can check our last updates concerning that issue on our Commun… https://t.co/2kiM0qQskC

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@vinayiiml Hi there! We've replied to your DM. Please check your messages and we'll take it from there.

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@Kelly_Bracewell 2/2 Please continue to monitor this thread for updates: https://t.co/69gMBHSi6z. Let us know if we… https://t.co/rTfZp2Y5iU

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@JacksMam05 Thanks for checking in. We are preparing to roll out an update today, July 16th to solve the problem. I… https://t.co/xWsjqQkid1

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@Flible85 1/2 Hi there, Kirsty! Please note that the time shown on your tracker should automatically match the devi… https://t.co/UTsJ0QHx7a

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@alancain For now please send these information to us through private message then delete post for your account sec… https://t.co/PLtRbzKhmu

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@sunnylove_1 You're most welcome! Don't hesitate to reach out again if you'll need further assistance.

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@OleanderNectar We sincerely apologize about this issue. We're preparing to roll out an update today to implement a… https://t.co/OSAG1pdmbB

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@Kelly_Bracewell 1/2 We appreciate your time through this process. We are working hard to implement a fix for this… https://t.co/9Mv7hVHdca

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@FitbitSupport I keep getting a sync error? Is there a problem at the moment? Has been since last night?

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@FitbitSupport When can this issue be resolved? It is stuck on this bar for the 72 hours. Very frustrating.

location_on

Sydney, New South Wales

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@FitbitSupport 5th day of this problem!!! https://t.co/NViq3w615d

location_on

Dublin, Ireland

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@FitbitSupport Correct. I unlinked and relinked FitBit and MyFitnessPal and it seems to have worked. I'll update if… https://t.co/zT4TGQnSOB

location_on

Raleigh, NC

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@aaronsidwell @FitbitSupport They said the same to me with dm etc still nothing, v poor & still not fixed!

location_on

Manchester. Tenerife.

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@mediawatcher83 Sorry to hear this. We are preparing to roll out an update today, July 16th to solve the problem. I… https://t.co/FXm2qqzB6k

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@paulfoley71 2/2 We are preparing to roll out an update today, July 16th to solve the problem. In the meantime, yo… https://t.co/Aob8AlMvvl

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@5ophiee 2/2 We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, you… https://t.co/oXJWavckxG

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@FitbitSupport hey guys, is the food logging in the app broken ?

location_on

Dodleston

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This has got to be one of the best autocorrect errors! The error is after all in the diet tracking part of the ap… https://t.co/JfuGKTqzJS

location_on

North Carolina, USA

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@FitbitSupport Followed the directions. No vibration.

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@duffrunning 2/2 We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime,… https://t.co/f5y3DQMn9U

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@FitbitSupport It’s still doing it. Now it says I had hot sausage pasta for breakfast, and what I actually entered has disappeared

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@bee_laker No word yet on if & when the Fitbit compatible device list will be updated to include the aforementioned… https://t.co/WQ9Sslo7EJ

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@FitbitSupport You have the info via IM, but I’m not convinced this is an individual problem. Your forum seems to b… https://t.co/qBSOwsmOTJ

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@JenCrisp Hi! We are preparing to roll out an update today, July 16th to solve the problem. In the meantime, you ca… https://t.co/PR3zip8XjV

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@FitbitSupport every time you roll out an update, my Fitbit stops syncing to #Strava @StravaSupport - so fed up wit… https://t.co/Nv18x0tpKW

location_on

N 51°34' 0'' / E 0°12' 0''

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@antleary 2/2 We are preparing to roll out an update today, July 16th to solve the problem. In the meantime, you ca… https://t.co/kBuN6ZfKLx

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@IAmGrumpyBoris Sorry to hear this. May we know what issues are you experiencing when scanning bar codes using your… https://t.co/u5wNCXr1SY

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