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Great support from @FitbitSupport today. Thanks guys!

location_on

St Helens

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@becoak91 Thanks for the photos of your tracker. Please DM with us your Fitbit email address, your best email to co… https://t.co/O3u4fyVZyA

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@ScubaRoss You're welcome. Your feedback is appreciated. Rest assured that we continuously strive to improve the qu… https://t.co/lSFxEn8dfP

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@dahReinged 1/2 Thanks for getting back! Given the situation, we'd like to put you in touch with our support team f… https://t.co/Sr90ltnjJU

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@GamingMommy Appreciate the information. Please DM with us your Fitbit email address and your best email address to… https://t.co/cdEEFSUTpX

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@FitbitSupport Glad to hear it! Good customer service should be shouted about!

location_on

Gloucester, England

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@arleth_pamela 2/2 For more info on this, see: https://t.co/9riuJQccGR. Your wonderful feedback is highly appreciated! #fitbitfriends

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@kawwana Always a pleasure! Glad to hear that you're now back on track. For further questions or concerns, don't he… https://t.co/FXfdR8gq2A

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@FitbitSupport that's brilliant. thank you. is there a way to reset the resting heart rate?

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@FitbitSupport Patience lol think most folk have given up. We can hope.

location_on

Rossendale

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@FitbitSupport Working great again thanks

location_on

planet earth

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Excellent customer service @FitbitSupport! Thank you!

location_on

Llantwit Major, Wales

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@FitbitSupport great service from you broken strap issue resolved in 24 hours and free replacement dispatched and on its way 😊

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@FitbitSupport Good evening, was wondering if you could help me. i brought my dada fitbit in July for his birthday… https://t.co/YxZwssxm0M

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@janealdred2 Thanks for the feedback! It's great to know we got you covered. Looking forward to you getting back on… https://t.co/Huwq7Uhpaq

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@pattyscala We're here to help! Since you did mentioned that you have already reached out our support team about th… https://t.co/lhveMhmPmN

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@nikkidoodlesx3 (1/2)We're here to help. Good call on trying a fix beforehand. Just to cover all bases, we would li… https://t.co/3H4PT0Stc3

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@eadeath (1/2) Appreciate your effort with the steps. Just to make sure we're on the same page, we would like to re… https://t.co/L7f2mrEN89

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@slavs06 We understand where you coming from. We would like to view our engagement with you to better understand wh… https://t.co/0u0js4bdvB

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@jotjohnson21 We appreciate the feedback. Rest assured, we'll pass it along with our team as we continue to improve… https://t.co/apOHBDnvgu

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@dahReinged Hi there! You can locate your Fitbit device by following these tips: https://t.co/pTVl1iWnb6. Hope this helps.

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@arleth_pamela @fitbit 1/2 We're happy to hear that! We track your sleep through autodetection. When you haven’t mo… https://t.co/pD70BDq0xU

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@chelsea_lomberg Thanks for the screen shot. Please try force closing the Fitbit app and deleting any cache/data of… https://t.co/x1V2Er7QxT

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@FitbitSupport Thanks for the quick response, I’ll send it through now. Your customer service is very good as usual… https://t.co/nyis8n1v0u

location_on

South West

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@Lar_1311 Hi, there! We'd like to check on this for you, to do so, please DM us the email address linked to your Fi… https://t.co/7gSZxjKcgM

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@weep88 Hi there! We've replied to your DM. Hope to hear from you there.

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Is there a smart scale that syncs body stats straight to Apple Health w/o sending those stats to manufacturers’ ser… https://t.co/eiNYcHuwqJ

location_on

Chicago, USA

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@Sally_L_Boyd We're here to help! Mind sharing with us via DM the email address associated with your Fitbit account… https://t.co/OHnYzszz0l

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@eadeath Thanks for sharing these. If you haven't tried yet, these music control troubleshooting steps for Ionic/Ve… https://t.co/cCq1vUbTDu

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@FitbitSupport thank you. so does it change each day? Or is it set from the first day?

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@MeJulie2469 Hope it works. Keep us posted with the results.

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@GamingMommy We're here to help. Mind sharing us with more details about what happened to your Fitbit? Hear from you soon!

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@FitbitSupport I am have not been able to sync my blaze to my android device for 9 days. How do I remedy this? I ha… https://t.co/9WrnS0Q7F9

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@lapoegap 1/2 Let's try to fix this. We appreciate your effort in troubleshooting. What phone model are you using?… https://t.co/GiMr2R3aGD

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@FitbitSupport help! my charge hr wont sync. I've tried my android phone, and my windows 10 computer. I've restarte… https://t.co/JfsyaXKvbX

location_on

USA

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@FitbitSupport Hey! Thanks! I’m not exactly sure what happened. It started to get really hot and make a static soun… https://t.co/lG3GtXMZY7

location_on

Illinois

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@yarn612 Thanks for trying some fix beforehand. For us to take a closer look into this, kindly confirm via DM your… https://t.co/Zv7s2gYKj3

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@AymanBhuiyan Sorry to hear. We're here to help you. For syncing difficulty, please give these troubleshoots a try:… https://t.co/C0fDoZWLND

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@steve_msn Hi! We've responded to you via DM. We'll assist you further from there. Thanks!

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@miffypepz @moanymoo @GolfMadJames @fitbit @FitbitSupport I ended up super gluing my broken strap. 😐

location_on

LA | Vegas | DC

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@singhmanni8 Thanks for getting back. Upon checking, we've confirmed that you already contacted us via our other su… https://t.co/RdcMzGR5VQ

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@eadeath (2/2) You can also share us your Fitbit account email so we can take a closer look. Please send us these d… https://t.co/CsSIsGkU2c

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@FitbitSupport Thank you! I have sent you a DM

location_on

Crewe

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@jaxxoli (1/2) We're here to help. Just to make sure we're on the same page, does your tracker still won't turn on… https://t.co/fOeg2CMg53

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@FitbitSupport Not really, but thanks for trying.

location_on

Detroit, MI

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@chelsea_lomberg We appreciate the follow up. May we know the specific mobile device you're using? In the meantime,… https://t.co/u4ub0xhUwB

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@FitbitSupport This error message keeps coming up.. When I clicked on link to troubleshoot. Please help! https://t.co/mlfid2asRT

location_on

Cape Town, South Africa

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@lapoegap 2/2 Please DM us your email address paired to your Fitbit account so we could take a closer look on this.… https://t.co/IBv70wetcD

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@nikkidoodlesx3 (2/2) You can also share us your Fitbit account email through DM so we can take a closer look. We l… https://t.co/PKS9T3NVK5

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@gahutch77 (1/2) We're here to help. There are several reasons that can cause notifications to skip or stop occasio… https://t.co/JFCBjKxnim

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@jotjohnson21 Hi, there! We have responded to your DM. Please check our response.

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@jimbalmforth Hello there. We don't have anything to share at this time but we'll be sure to make an announcement w… https://t.co/xUNXQwbsjB

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@richard91349621 Hi there! Various factors can affect the accuracy of the heart rate monitor. Please read our Heart… https://t.co/DktVuOd93B

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Yes - but manybe not much longer @FitbitSupport @fitbit 🙁 #unhappycustomer #fitbitfail https://t.co/6lXUZBevfd

location_on

Eastern Ontario

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@ScubaRoss Hi! This is definitely not the experience that we want you to have. Since we already have your info on f… https://t.co/x69uzaA9Z4

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RT @levylavida: @FitbitSupport I have the charge hr and it's hardly been worn. The strap started to bubble and now has sadly snapped

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@FitbitSupport wann ist denn jetzt der offizielle Verkaufsstart für die Fitbit Charge 3?

location_on

Germany

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Disappointed again by the quality of @fitbit products, this time a Charge 2 with a broken strap & only 11 months ol… https://t.co/i1FikB9q31

location_on

Poole, England

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@FitbitSupport Hi I’ve put it back on charge to see if it charges again will let you know

location_on

Nuneaton, England

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@FitbitSupport Will take them longer than that to fix their dismal product quality and durability!

location_on

Edinburgh

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@FitbitSupport The last time I had a problem with my fitbit I was told it was too long since I bought it to get any… https://t.co/AxROKYdBSh

location_on

Edmonton, AB

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@sachNsniff @FitbitUK @FitbitSupport To be fair they did respond quick, shame about the poor quality of the watch.

location_on

Leicester, England

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Hey @fitbit & @FitbitSupport are you ever gonna update the firmware for the Versa or are we just stuck with an ove… https://t.co/cZbQhgxjKl

location_on

Tucson, AZ

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@FitbitSupport updated to the latest version of Android app and all calls are still unknown, very frustrating I have followed all the steps

location_on

Bernardsville, NJ

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@FitbitSupport @SamKat77 Rubbish. All responses are forms or computer generated. Condescending and with no I acknow… https://t.co/dGbIEN2asP

location_on

Edinburgh

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Pretty sad my @fitbit isn’t working and @FitbitSupport is just offering discount codes to buy another one instead o… https://t.co/RVfBSwfA7t

location_on

Marion

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@FitbitSupport re charge hr 2 - notifications stopped! I have deleted Bluetooth connection & redone however still not working

location_on

midsomer norton

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